I just wanted to pass on some very positive feedback regarding the engineer who came to carry out my boiler and cylinder service today.

Hamish was very friendly, very engaging and took the time to explain how everything worked in my new home, especially since I was used to combi boilers.

This is probably one of the most positive experiences I have had with a trades person in many years so please ensure my comments are passed on to the relevant management so they are aware of Hamish’s excellent work and outstanding customer service.

B&K installed the boiler in my first house in 1984 and have been my choice of boiler service company ever since. They are just the right size of company to give responsive, cost effective, quality installation and service. They have just saved me from a very cold 2021 Christmas when my boiler died the week before. They fitted me in at short notice and the system upgrade to a modern combi was neatly installed in 3 days now my house is warmer than it has been for years. Hamish (and his apprentice) ensured that I at least had running water and the electric shower was usable during the work. Highly Recommended.

Am writing in response to the engineer & apprentice who visited and installed the new Worcester Boiler.

Again, was an absolute joy to have B&K Boiler services in the form of both Dan and Dillion on the property, both extremely charming and easy to engage with, Dan is exceptional in his workmanship and noticeable in guiding Dillion the apprentice, who is obviously extremely keen to learn.

Please pass our gratitude to them both.

My only regret?…… not having contacted B&K years ago, customer service at its finest.

B & K engineer visited my property on 18th June 2020. He arrived within the hour when other plumbers were telling me that they were too busy to come out. He carried out a repair to an excellent standard in a fraction of the cost that I was thinking it was going to cost. I was going to claim on my insurance but my excess is greater than the price that B & K charged me. I will not hesitate to recommend B & K for heating and general plumbing repairs. Will not be using anyone else in the future.

I just want to say how pleased I am with the service I have received from B. & K. Boilers this week.

Everyone I have seen has been friendly and efficient and I am now very cosy with my new boiler.

Thanks for everyone for their efforts.

Full marks to Dan Wilman and the installation team of Lewis and Ivor for an outstanding job over the Easter weekend. The original Worcester boiler was not available, so an alternative was agreed, although slightly bigger dimensions. All the pipework and cabling for water, gas, electricity, effluents and flue had to be rerouted to a different room that was more suitable to accommodate the larger size boiler.
Dan sized up the job and set to work on Good Friday. The entire job was completed in the day and a small adjustment made on Saturday for Dan to sign off the installation – all in time for Easter Sunday’s cooking!
In my opinion, Dan did a remarkable multi-skilled job with attention to detail and always with a cheery can-do attitude. It was a pleasure to have Dan, his assistant Lewis and electrician Ivor working together to complete a complex installation. B&K can be proud of their workforce.

Well done B&K on changing our heating system from back boiler to combi. A lot of work involved but executed professionally with respect by your engineer and his apprentice.

I booked an appointment with B&K and they came out the same day – I decided the boiler needed replacing and it was done within a week. Engineers were super polite, very professional and left the house as they found it. I would highly recommend this company.

B&K put the boiler into my house when it was built nearly 35 years ago and have looked after both it and me ever since.

They have all the professionalism of a large service company with none of the drawbacks, combined with the personal relationship only available with local companies. They’ll move hell and high water to get someone out to you FAST and even their emergency rates won’t decimate your finances.

I’ll be replacing my boiler soon and there’s no contest, the job is theirs because I know who will do it, when they’ll turn up and how tenacious they’ll be to ensure I’m 100% happy, from talking through initial options to final twiddles. No upselling, no badgering, no dragging out jobs, just an excellent company with excellent, comprehensive services.

Call them. You won’t regret it.

These guys helped when we had an error message and no heating in our boiler just before we moved house. Came same day after ABC had made us wait two days with no heating then decided to destroy a wire and tell us they couldn’t fix it. B&K know what they are doing and I can recommend them.

After a woeful experience with British Gas which left me with a Condemned Boiler and no support, despite a Homecare agreement, I contacted B&K for a second opinion and to quote for a new Boiler. Ultimately having B&K replace our boiler was the best decision I have made all year. The install team have certainly set the bar for the standard I expect from any other engineer coming to my home to install anything in the future. They were polite, punctual, neat and tidy, knowledgeable but most of all took great pride in their work. The friendly and super efficient back office team at B&K also assured us that we had made the right decision. I took great pleasure cancelling my British Gas Homecare agreement and hope to continue with B&K taking care of my Boiler and central heating going forward.

Thank you B&K boiler services. A fantastic job fitting our new boiler and heating. Steve and Jordan have done a great job, they were hard working, professional and completed the job on time. We were pleased to be able to support and use a local business and would definitely recommend you and the services you can offer. After years of having heating that hasn’t worked, we can’t wait to have a warm home this winter ‘The Holliday Family’

Thank you so much for the fantastic work your Team have done at my home over the last two days.

Your Team are a credit to your Company.  A lot of work and there were just amazing.  So polite and respectful not to come into the lounge where my rescue cats where.

They have done an amazing job, always cleaning up and double checking I was happy with the work.

I cannot express enough what an amazing Team I am so grateful for the fantastic work they have done.

A huge thank you to the B&K installation team consisting of Hamish, Daniel and Dillon. The team were prompt, professional, courteous, polite, efficient, knowledgeable and tidy. They answered any and all questions and completed the removal and replacement of an ancient central heating system with ease and professionalism. So glad we chose B&K, this team is a real credit to your organisation, thank you for your hard work lads!

I cannot recommend these guys enough, came out promptly to carry out quote. Team arrived on the day of installation, worked really hard and did a very thorough job. Had boiler, cylinder, thermostat and radiators replaced.

Highly recommend! Quite brilliant service as compared with British Gas’ offering. Came out within minutes of call to boiler breakdown (British Gas wanted us to wait 10 days without heating even though we have a service contract!). Identified problem within 30 mins. Said they would come back 3 days later to fix, but actually came 2 days later – that’s service – and all fixed within 1.5 hours. Great service, professional and competent engineers. Great back office support.